the problem to solve
Swinburne students are currently running into issues with their course plan if they have come into the course through differing circumstances (advanced standing, tafe to uni, international student.) The current planning system has a lack of interaction and flexibility and doesn’t look at the course in a holistic manner.
the process
• Return brief and identify client requirements
• Primary research regarding competitors’ planning process
• Secondary research on related platforms, stats and expert opinions
• Triangulation research with users incorporating focus groups, surveys and interviews
• Develop a deeper understanding through personas, journey maps, interaction modelling and goal models
• Ideate and visualise concepts
• low fidelity prototype and testing of design with real users and expert user
• Iteration and further development of high fidelity prototype and testing with real users
• Presentation to Swinburne team and developers for handover
the outcome
Mobile and web app designed which integrates with Swinburne’s current website to reduce additional touchpoints. The resolution allows students to filter courses, majors and component units to create a plan tailored to their course and workload availabilities preventing existing planning errors
Suggestion to utilise the application as a source of truth and part of education for those working in course planning
next steps
• Project developed by Swinburne’s team depending on funding availability
• Addition of autofill function to reduce the time spent on enrollment/planning
• Integration with enrollment system so students can plan and enrol from one hub further reducing touchpoints